Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online casino services reviewed and accessed via 21bit-aussie.com (the "Site") in relation to 21 bit. By visiting, using or interacting with the Site, you agree to be bound by these Terms as amended from time to time. If you do not agree, you must immediately discontinue use of the Site. These Terms are effective as of 2 March 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

• "Site" means the website available at https://21bit-aussie.com and any related pages, subdomains or content used to provide information about and access to 21 bit.
• "21 bit" means the reviewed online gambling service operated under the "21 bit" brand and accessed via, or referenced by, 21bit-aussie.com and related domains.
• "Operator" means Dama N.V., a public limited company (N.V.) organised and existing under the laws of Curaçao, registered with the Curaçao Chamber of Commerce under number 152125, with registered address at Scharlooweg 39, Willemstad, Curaçao, and any affiliated entities authorised to provide online gaming services under licence number 8048/JAZ2020-013 issued by Antillephone N.V.
• "User" or "you" means any natural person who accesses, visits, browses or otherwise uses the Site, whether or not such person registers an account with the Operator.
• "Player" means a User who has successfully opened a real-money gaming account with the Operator in relation to 21 bit and places Bets or participates in games for money or equivalent value.
• "Account" means a personal, individual player account created with the Operator for the purpose of accessing and using the online gambling services associated with 21 bit.
• "Services" means the online casino and gambling services, including but not limited to slots, table games, live dealer games and related functionality, made available by the Operator and reviewed via 21 bit.
• "Bet" or "Wager" means any amount of money, cryptocurrency or other accepted value staked by a Player on the outcome of a game, event or other gambling activity offered by the Operator.
• "Bonus" means any promotional value, including but not limited to welcome bonuses, reload bonuses, free spins, cashback, loyalty rewards or similar incentives, which may be credited to a Player's Account subject to specific terms and wagering requirements.
• "Wagering Requirements" means the total amount in Bets that must be placed using a Bonus and/or deposit funds before Bonus funds, associated winnings or restricted balances can be converted to withdrawable cash.
• "KYC" (Know Your Customer) means the identification and verification procedures applied by the Operator to confirm a Player's identity, age, residency and source of funds/payment methods.
• "Prohibited Jurisdiction" means any country or territory where online gambling with the Operator is illegal or where the Operator has decided, at its discretion, not to offer its Services, including jurisdictions where local enforcement agencies (such as the Australian Communications and Media Authority - ACMA) have ordered blocking of Operator domains.
• "Content" means all information, text, graphics, logos, software, code and other materials made available on or through the Site.

Regional Compliance Note: For Users in Australia, 21 bit operates on a grey-market basis under a Curaçao licence. The Operator does not hold an Australian licence and certain associated domains are listed on the ACMA register of blocked gambling websites. Your use of the Site and the Services may therefore be contrary to local law, and you are solely responsible for ensuring that accessing and using the Services is lawful in your jurisdiction.

Account Registration

Eligibility and Age Requirements

• Minimum age: You may not open an Account or use the Services unless you are at least 18 years old or above the minimum legal gambling age in your country of residence, whichever is higher.
• Legal capacity: By registering, you represent and warrant that:
  • you are acting on your own behalf and not for any third party;
  • you have full legal capacity to enter into binding contracts;
  • you are not resident in a Prohibited Jurisdiction and you are not physically located in a jurisdiction where using the Services is unlawful.
• Australian users: You acknowledge that the Operator is not licensed in Australia and that Australian authorities (including ACMA and the Department of Social Services) may consider offshore wagering services to be illegal. You assume all risk in accessing such services.

Account Creation Process

1. Registration form: To create an Account, you must complete the online registration form providing accurate and complete information, which typically includes:
   • full legal name;
   • date of birth;
   • residential address and country of residence;
   • email address and, where required, mobile phone number;
   • chosen currency or cryptocurrency.
2. Email verification: After submitting your details, you may be required to verify your email address by clicking a confirmation link sent to the email you provided before your Account becomes active.
3. KYC verification: The Operator may, at registration or at any time thereafter, require you to complete KYC procedures. You may be asked to provide:
   • a clear copy of a valid government-issued ID (e.g. passport, national ID card, driving licence);
   • proof of address (e.g. utility bill, bank statement not older than 3 months);
   • proof of ownership of payment methods (e.g. redacted bank/credit card statement, wallet ownership confirmation);
   • any additional documentation necessary to comply with anti-money laundering (AML) and counter-terrorist financing (CTF) obligations.
   The Operator may suspend or restrict your Account until KYC is satisfactorily completed.
4. Single account rule: You are permitted to maintain only one Account with the Operator in connection with 21 bit. Multiple Accounts, use of aliases or impersonation is prohibited and may result in closure and forfeiture of funds and Bonuses.

User Obligations

• Accuracy of data: You must ensure that all information you provide is true, accurate and kept up to date. You must promptly inform the Operator of any changes to your details.
• Password and security:
  • You are responsible for maintaining the confidentiality of your login credentials (username, password, two-factor authentication details).
  • You must not disclose your credentials to any third party or permit any other person to access your Account.
  • You are fully responsible for all activity carried out using your Account, whether or not authorised by you.
• Prohibited use: You agree not to:
  • use the Site or Services for unlawful purposes, money laundering, fraud or other criminal activities;
  • use VPNs, proxies or other tools to conceal your location for the purpose of circumventing geographic restrictions or KYC checks;
  • act as an agent or on behalf of others.
• Verification checks: The Operator may conduct regular security and compliance checks. Failure to cooperate or provision of false or misleading information may result in suspension or closure of your Account and potential reporting to relevant authorities.

Betting & Gameplay Rules

Placing Bets

• Account balance: You may place a Bet only if you have sufficient cleared funds or available Bonus funds in your Account in the currency accepted by the Operator.
• Minimum and maximum stakes:
  • Each game or table may have its own minimum and maximum stake limits, which are displayed in the game interface.
  • The Operator may modify stake limits, maximum payouts or exposure limits at its discretion, including for individual Players or groups of Players.
• Bet confirmation: A Bet is deemed accepted when it is registered on the Operator's servers and a transaction ID is generated. The bet history visible in your Account is conclusive evidence of the Bets you have placed.
• Game rules: The rules of each specific game (including payout tables, odds and special features) are available within the game interface. By placing a Bet, you confirm that you have read and understood the applicable game rules.

Cancellation and Modification of Bets

• No unilateral cancellation: Once a Bet has been accepted and the game round has commenced, you cannot cancel or modify the Bet, except where explicitly permitted by the game rules or by the Operator in its sole discretion.
• Operator's right to void: The Operator may cancel or declare void any Bet, game round or payout where:
  • a technical error, malfunction, misconfiguration or software bug has affected the result, display, odds or payout;
  • the Bet was placed after the outcome of a game or event was known or reasonably knowable;
  • there is evidence of collusion, cheating, exploitation of glitches, use of bots or automated tools, or other fraudulent or unfair behaviour;
  • you were in breach of these Terms, including location restrictions or age requirements.
  In such cases, the Operator may roll back the relevant Bets and adjust your Account balance accordingly.

Live Casino, Chat and Player Conduct

• Respectful behaviour: In all interactions with dealers, staff and other Players (including live chat and messaging tools), you must:
  • refrain from insults, harassment, hate speech, threats, discriminatory or obscene language or behaviour;
  • refrain from advertising, spamming or posting links to external services;
  • respect the instructions of live dealers and game hosts.
• Prohibition of fraud and collusion: You must not:
  • collude with other Players or third parties to gain an unfair advantage;
  • use multiple Accounts or coordinate betting strategies for abuse of bonuses, jackpots or game outcomes;
  • use automated software, bots, scripts, scraping tools or any device that manipulates game outcomes or provides Real-Time Assistance beyond normal human decision-making.
• Disconnection and technical issues:
  • In case of disconnection, the outcome of ongoing game rounds shall be determined based on the data recorded on the Operator's systems.
  • Where a game round cannot be resumed or its result cannot be conclusively determined, the Operator may void the Bet and refund the stake to your Account.
• Enforcement: Breach of conduct rules may lead to warnings, chat restrictions, suspension or permanent closure of your Account and forfeiture of funds where justified.

Bonus Terms

Bonus Activation

• Eligibility: Bonuses may be offered at the Operator's discretion and may be limited to specific Players, countries or time periods. Not all Users or Players will be eligible for all promotions.
• Activation process:
  • Some Bonuses require entering a bonus code during deposit; others may be credited automatically or activated by opting in via your Account or promotional page.
  • Eligibility criteria (minimum deposit, payment method restrictions, game participation) are stated in the specific promotion terms.
• Bonus credits: Bonus funds and free spins are credited to a separate bonus balance and may be subject to Wagering Requirements and other restrictions before withdrawal.

Wagering Requirements and Timeframes

• Wagering multiplier: Unless otherwise stated in the specific promotion, a standard Wagering Requirement (for example, 30x the Bonus amount or 30x the sum of deposit and Bonus) may apply. The exact requirement will be set out in the promotion terms.
• Contribution of games:
  • Slots typically contribute 100% towards Wagering Requirements, unless specified otherwise.
  • Table games, live casino games, video poker and certain other game types may contribute a lower percentage or 0%.
  • Some games may be entirely excluded from Bonus play; these will be listed in the promotion or Bonus rules.
• Time limits: Bonuses and free spins usually have a defined validity period (for example, 7 - 30 days from activation). If Wagering Requirements are not met within the stated period, remaining Bonus funds and associated winnings may be forfeited.
• Maximum bet with bonus: The Operator may impose a maximum Bet per spin, hand or game round while a Bonus is active (for example, a fixed amount in fiat or its equivalent in cryptocurrency). Exceeding this limit may result in confiscation of Bonus funds and winnings.

Prohibited Actions and Bonus Abuse

• Types of abuse: The following activities are generally prohibited and may be treated as Bonus abuse:
  • opening multiple Accounts to claim the same promotion more than once;
  • placing low-risk or zero-risk Bets (for example, betting on all outcomes of an event) to artificially clear Wagering Requirements;
  • using Bonuses in combination with strategies that guarantee profit irrespective of game outcomes;
  • using VPNs or falsified documentation to circumvent country or eligibility restrictions.
• Consequences: In cases of Bonus abuse or breach of Bonus terms, the Operator may:
  • remove Bonuses and associated winnings from your Account;
  • confiscate funds obtained through abusive practices;
  • close or suspend your Account and report suspected fraud to relevant authorities.

Combining Promotions

• One promotion at a time: Unless explicitly stated otherwise, only one active Bonus or promotion may apply to your Account at any given time. Attempting to combine multiple promotions in a manner not authorised by the Operator is prohibited.
• Order of application: The Operator may determine the order in which Bonuses are applied, wagered and cleared. Bonus balances may be used before or after real-money balances depending on the applicable policy.
• Changes to promotions: The Operator reserves the right to amend, suspend or withdraw any promotion, Bonus or campaign at any time, provided that such change does not adversely affect Bonuses already claimed and used in accordance with their terms.

Payments & Withdrawals

Deposit Methods

• Accepted methods: Subject to availability in your jurisdiction, deposits may be made using:
  • credit and debit cards;
  • e-wallets and online payment services;
  • cryptocurrencies and blockchain-based payment solutions;
  • other methods listed in the cashier section of your Account.
• Processing and limits:
  • Minimum and maximum deposit amounts depend on the selected method and may be displayed in the cashier interface.
  • Deposits are generally processed instantly, but delays may occur due to banking or network issues.
• Fees: The Operator may absorb or pass on transaction fees charged by payment providers. Any applicable fees will be indicated prior to confirming a deposit where reasonably practicable.
• Source of funds: You must only use payment methods that are registered in your own name and legally obtained funds. The Operator may request evidence of ownership and source of funds in accordance with AML/CTF obligations.

Withdrawals

• General conditions:
  • You may request withdrawal of available real-money balances that are not subject to pending Wagering Requirements or other restrictions.
  • The Operator reserves the right to set minimum and maximum withdrawal amounts per transaction, per day, week or month.
• Payment methods:
  • Where possible, withdrawals will be processed back to the same method used for deposit (cards, e-wallets, crypto wallets).
  • If this is not possible, the Operator may require an alternative method, subject to additional KYC verification.
• Processing times:
  • The Operator endeavours to review and process withdrawal requests within a reasonable timeframe, typically within a few business days, subject to successful verification.
  • Additional delays may occur due to incomplete KYC documents, AML checks, payment provider processing times or technical issues beyond the Operator's control.
• Verification: The Operator may withhold processing of withdrawals until:
  • your identity, age and address have been fully verified;
  • ownership of deposit/withdrawal instruments has been confirmed;
  • any suspicious or unusual activity has been adequately explained.

Refunds, Chargebacks and Reversals

• Refunds of Bets and bonuses:
  • Refunds of Bets are generally not provided once a game round has started, except in cases of technical malfunction or error as determined by the Operator.
  • Bonuses are non-refundable and cannot be exchanged for cash, except where required by law or where the Operator voids a Bonus due to technical or legal reasons.
• Chargebacks:
  • Initiating a chargeback or reversal with your payment provider without a valid legal basis is a breach of these Terms.
  • In the event of a chargeback, the Operator may suspend or close your Account, deduct any winnings or Bonuses gained from such funds and report the incident to relevant authorities and credit agencies.

Currency and Crypto Volatility

• Currency conversion: If your Account supports multiple currencies or if you deposit/withdraw in a currency different from your Account currency, conversion will be performed at the prevailing rates applied by the payment provider or Operator. Exchange rate fluctuations may affect your balance.
• Crypto-specific risks: Where cryptocurrency is used:
  • you acknowledge that values may be highly volatile;
  • the Operator may convert crypto deposits into a fiat-equivalent playing balance and reconvert at withdrawal using its own applicable exchange rate mechanisms;
  • network delays, transaction fees and on-chain confirmation times are outside the Operator's control.

Limitation of Liability

Operator's Obligations

• Fairness and integrity: The Operator will use reasonable efforts to ensure that:
  • games operate fairly and in accordance with their published rules;
  • random number generators (RNGs) used in games are appropriately tested and certified where applicable;
  • results recorded on the Operator's servers are definitive for resolving Bets.
• Accuracy of information: While 21bit-aussie.com aims to review and describe 21 bit accurately, neither the Site nor the Operator guarantees that Content (including odds, limits, Bonuses and promotions) is always error-free, complete or current.

Exclusions of Liability

• Technical failures: To the maximum extent permitted by applicable law, the Operator and the Site are not liable for:
  • interruptions, delays, downtime or unavailability of the Site or Services;
  • data loss, communication failures, network outages, system errors, bugs or viruses;
  • hardware or software failures on your device, or incompatibility issues.
• Indirect and consequential loss: The Operator and the Site shall not be liable for:
  • any indirect, incidental, special, punitive or consequential damages;
  • loss of profits, revenue, business, opportunity, goodwill or anticipated savings;
  • loss or corruption of data, whether foreseeable or not.
• User responsibility: You are solely responsible for:
  • ensuring that gambling is lawful in your jurisdiction before using the Services;
  • your internet connection, equipment and security software;
  • any taxes or levies applied to your winnings under local law.

Limitation of Maximum Compensation

• Cap on liability: Without prejudice to mandatory statutory rights that cannot be excluded under applicable law, the total aggregate liability of the Operator to you arising from or related to a specific Bet, game round or transaction shall not exceed the greater of:
  • the amount of the Bet or Wager placed by you in relation to that Bet, game round or transaction; or
  • the amount of money actually lost by you in the relevant Bet or transaction due to the Operator's proven fault.
• Jurisdictional caveat: Because the Operator is not licensed in Australia and operates under Curaçao law, remedies available in Australian courts may be limited or difficult to enforce. You acknowledge this enforcement risk when choosing to use 21 bit.

Intellectual Property Rights

Ownership of Content and Software

• Protected materials: All Content on the Site and within the Services - including but not limited to text, reviews, graphics, logos, trademarks, trade names, design elements, images, audio, video, software, code, databases and user interfaces - is owned by the Operator, its licensors or third-party providers and is protected by copyright, trademark and other intellectual property laws.
• Limited licence: You are granted a non-exclusive, non-transferable, revocable, limited licence to access and use the Site and Services for personal, non-commercial entertainment purposes only, strictly in accordance with these Terms.

Restrictions on Use

• Prohibited acts: Without the prior written consent of the Operator or the relevant rights holder, you must not:
  • copy, reproduce, modify, adapt, translate, create derivative works from, distribute, transmit, display, perform, publish, license, sell or otherwise exploit any Content or software;
  • reverse engineer, decompile, disassemble or attempt to derive source code from any software used in connection with the Site or Services, except where expressly permitted by mandatory law;
  • remove, obscure or alter any copyright, trademark or other proprietary notices.
• Trademarks: All trademarks, logos, service marks and trade names used on the Site - including "21 bit" and any related branding - are proprietary to the Operator or third parties. No rights to use such marks are granted to you other than as necessary for lawful use of the Site and Services.

Privacy & Data Protection

• Privacy policy reference: The collection, use, storage and disclosure of your personal data in connection with 21 bit and the Site is governed by the Operator's and/or Site's Privacy Policy, as updated from time to time. By using the Site or Services, you confirm that you have read and understood the applicable Privacy Policy and consent to the processing of your personal data in accordance with it.
• Data processing: Personal data may be processed for purposes including, but not limited to, account creation, KYC and AML checks, transaction processing, customer support, promotion management, risk assessment, responsible gambling controls and compliance with legal obligations.
• Regional considerations: Data may be transferred to and processed in jurisdictions outside your country of residence (including Curaçao and other countries) which may have different data protection laws. Appropriate safeguards will be used where required by applicable law.

Changes to Terms

Right to Amend

• Updates: The Operator and/or the Site may modify, update or replace these Terms at any time to reflect:
  • changes in applicable laws or regulatory requirements;
  • enhancements or modifications to the Services;
  • clarifications or corrections of drafting errors.
• Effective date: Updated Terms will become effective on the date specified in the notice of change or upon publication on the Site, unless a later date is indicated.

User Notification and Acceptance

• Notification methods: Where material changes are made, reasonable efforts will be used to inform Users and Players, which may include:
  • email notices to the address registered with your Account (if any);
  • on-site banners, pop-ups or messages requiring acknowledgement;
  • updates to the Terms page on the Site with a revised "effective date".
• Continued use: Your continued access to or use of the Site or Services after changes to the Terms have taken effect constitutes your acceptance of the revised Terms.
• Right to discontinue: If you do not agree with any updated Terms, you must:
  • stop using the Site and Services immediately; and
  • where applicable, request closure of your Account and withdrawal of any remaining eligible balance, subject to verification and these Terms.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for action: The Operator may, in its sole discretion, suspend, restrict or permanently close your Account and/or access to the Services if:
  • you breach these Terms, Bonus rules or game rules;
  • you provide false, misleading or incomplete information;
  • you are suspected of fraud, money laundering, collusion, hacking or other unlawful activities;
  • you are located in, or use the Services from, a Prohibited Jurisdiction;
  • you initiate unjustified chargebacks or fail to pay valid debts owed to the Operator;
  • required KYC, AML or source-of-funds checks cannot be completed satisfactorily.
• Temporary suspension: During investigation of any suspicious activity, the Operator may temporarily suspend your Account, block transactions and withhold withdrawals until the investigation is completed.

User-Initiated Closure

• Voluntary closure: You may request that your Account be closed at any time by contacting customer support via the contact details listed below, subject to settlement of any outstanding obligations.
• Self-exclusion and limits: Where available, you may request self-exclusion or set limits on deposits, losses or session duration as part of responsible gambling measures. Details will be provided in the responsible gambling section of the Site or by the Operator.

Effect of Termination

• Funds on closure:
  • If your Account is closed (other than due to fraud, serious breach of these Terms or legal prohibitions), any remaining real-money balance not subject to dispute, chargeback or legal hold will generally be returned to you via an agreed payment method.
  • Bonuses and associated winnings that have not met Wagering Requirements or have expired will be forfeited upon closure.
• Forfeiture in cases of breach: Where closure is due to serious breach, fraud, use from a Prohibited Jurisdiction or other unlawful conduct, the Operator may withhold or confiscate funds in accordance with applicable law and its AML/CTF obligations.
• Survival: Provisions relating to intellectual property, limitation of liability, governing law and jurisdiction, and any other clauses that by their nature should survive termination will continue in force after Account closure.

Governing Law & Jurisdiction

Applicable Law

• Primary governing law: These Terms, and any contract between you and the Operator concerning the use of the Services, are governed by and shall be construed in accordance with the laws of Curaçao, without regard to conflict of law principles.
• Australian regulatory position: For Users in Australia:
  • you acknowledge that the Operator does not hold an Australian licence and that Australian authorities, including the ACMA blocked gambling websites register and the Department of Social Services (dss.gov.au), may deem offshore wagering services unlawful;
  • you accept that Australian law may restrict or prohibit enforcement of gambling debts or recovery of funds related to offshore services.

Dispute Resolution

• Internal complaint process: If you have a complaint or dispute relating to the Site or Services:
  • first contact customer support using the contact details below, providing full information and any relevant evidence;
  • the Operator will investigate and aim to resolve the matter within a reasonable timeframe.
• External escalation: Where available under the Operator's licence, unresolved disputes may be escalated to an independent dispute resolution body or the licensing authority in Curaçao (for example, via the Antillephone N.V. validator at https://validator.antillephone.com/validate?domain=21bit.com), in accordance with their procedures.
• Courts and arbitration: Subject to any mandatory alternative dispute resolution mechanisms:
  • any dispute arising out of or in connection with these Terms shall fall within the non-exclusive jurisdiction of the competent courts of Curaçao;
  • the Operator may, at its discretion, agree to arbitration or to the jurisdiction of other courts if appropriate, but is under no obligation to do so.
• User's responsibility: You are responsible for any costs associated with bringing a claim, subject to any rights you may have under mandatory consumer protection laws in your place of residence.

Contact Information

If you have any questions, complaints or requests relating to these Terms, your Account, or the Services associated with 21 bit and 21bit-aussie.com, you may contact:

General and Customer Support

• Email (general inquiries): [email protected]
• Email (customer support): [email protected]

Additional Departments

• Sales (commercial/partnership inquiries): [email protected]
• Press and media: [email protected]
• Human resources: [email protected]

Operator Legal Address

• Legal entity (operator): Dama N.V.
• Registered address: Scharlooweg 39, Willemstad, Curaçao
• Company registration number: 152125 (Curaçao Chamber of Commerce - see curacao-chamber.cw)
• Gaming licence: 8048/JAZ2020-013 issued by Antillephone N.V. (see validator at https://validator.antillephone.com)

Notice: Telephone numbers and physical mailing addresses for regional offices in Australia are not specified. All correspondence should be directed to the email addresses above or to the Operator's registered address in Curaçao, as appropriate.